Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click here.

Why do I have to register to add images to my shopping cart?
By registering an account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders and private galleries (if available) by having an account.

Does it cost anything to register for an account?
No.

How will my account information be used?
We will never share your information with anyone. It will be used soley for busines reasons between you and ProPhotoFX

Will my prints look exactly like the images on the website?
No, they will be better. We batch publish the thousands of images on the website, but when you order a print, we individually correct for color, density, cropping, and sharpness. We apply noise reduction and local density correction as needed. In short, you get a custom quality print.

Can you crop or remove distracting background elements?
We will be glad to crop to your specifications and will work with you to try to meet your needs. We can remove distracting background like lights, exit signs, and other fixtures depending upon the complexity of the background. If the distracting element overlaps your participant, removal will take more time. We charge a $5 fee for this work, but if it is a quick and simple removal we may waive the fee. Discuss your picture with us!

Can you remove my pictures from your gallery?
Sure. If you don't want your images on the website, just let us know the image numbers and event and we will remove them.

Can you fix a blurry picture?
When shooting thousands of images at an event, a few pictures are captured when the camera doesn't quite get the correct focus. In order to get the images on the monitor as soon as possible for your viewing, we do not edit the pictures in advance. We can make small improvements in sharpness, but some images just won't make good enlargements. If you are not sure if the image is sharp and will make a good picture, discuss it with us. We want you to be satisfied!